Privacy Policy | Fonte Santa Manor House

Property

These Terms & Conditions are the basis on which reservations are accepted at FONTE SANTA Manor House, hereinafter referred to simply as FONTE SANTA, a local accommodation in the "Guest House" mode. This local accommodation brand is owned by the company ARPRO+GP – Gestão de Projetos Lda, taxpayer number 514290528, based at Rua do Choupelo, 868, 4400-088 Vila Nova de Gaia, Portugal. Thus, the service transaction documentation (namely invoices) is issued by this company. All personal data of the Guests will be received and processed securely in compliance with REGULATION (EU) 2016/679 OF THE EUROPEAN PARLIAMENT AND OF THE COUNCIL of April 27, 2016, on the protection of individuals with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation) and is intended solely and exclusively for the normal operation of the service contracted by the Guest. Your personal information will be added to our database but will not be shared with third parties. To comply with the legal provisions for the registration of foreigners (the registrations are obligatorily communicated to SEF, the Immigration and Borders Service) and for security reasons, we will register at the time of Check-in the data of all occupants of the accommodations, including accompanied minors, for which all Guests must present a valid identification document with a photo (identity card or passport).

Reservations

By making a reservation at FONTE SANTA, through Online Travel Agencies (OTAs from now on), or directly on our website www.fonte-santa.com or even in person, the guest agrees to comply with and be bound by these Terms and Conditions. Your reservation is only confirmed when you receive a confirmation email from us. If you do not receive this email, please contact us via phone number or email address. The indicated prices already include VAT at the legal rate in force, unless otherwise stated. In compliance with the 195/2024 regulation of the Municipality of Vila Nova de Gaia, the Municipal Tourist Tax, in the amount of €2.50 per night, will be charged to all guests over 16 years old, with the aim of continuing to ensure Vila Nova de Gaia as a reference sustainable destination. All reservations made with FONTE SANTA must be guaranteed with a credit card accepted by us, indicating the holder's name, card number, expiry date, and security number, by filling out and signing the Reservation Form at the time of check-in. In case of no-show, damages caused or theft, or if any amount remains unpaid regarding complementary services and obligations (transfers, minibar, tourist tax, etc.), the respective amounts will be charged on the credit card indicated in the reservation, according to an itemized invoice, to be sent to the guest. These credit card details will be retained until 7 days after check-out.

Additional occupancy

Arrivals & Departures (Check-in/Check-out)

FONTE SANTA does not have a permanently operating reception, so it is necessary to communicate the estimated arrival time to allow for service preparation. The in-person check-in is carried out between 3:00 PM and 8:00 PM. Any reservation with a check-in intended after 8:00 PM is subject to the sending of Late Entry Instructions and the respective access code so that the Guest can access the property and their accommodation without the receptionist's presence. The accommodations must be vacated by 12:00 PM on the day of check-out. If the accommodation is not vacated by 1:00 PM, compromising the preparation of the room for the next guest, the total price of one night will be charged, if the accommodation is not booked, or the cost of re-accommodating the next Guest. The magnetic card for access to the accommodation at FONTE SANTA must be returned to the reception at the time of check-out. In case of loss, the Guest will be charged €5.00 per card.

Payment

The secure use of your credit card, in the case of direct reservations, is made through the STRIPE platform, which will charge the value of your reservation. FONTE SANTA reserves the right to cancel reservations without confirmation of payment. In exceptional cases, payment of the reservation may be made in person through the bank terminal available at the unit or in cash. FONTE SANTA will only proceed with the check-in of guests after confirmation of payment. In the case of extra services requested by Guests during the stay, these must be paid by the time of check-out.

Bank Cards

Only debit or credit cards from the VISA and Mastercard systems are accepted, in the presence of the cardholder. If the cardholder is not present, proof of authorization must be provided at the time of payment. We do not accept other currencies or bank checks as a form of payment.

Cancellations

The request for cancellation or change of reservation dates (subject to our availability) must be requested up to 7 days before, to our email info@fonte-santa.com. Refunds for cancellations will be processed through the original payment method, in the case of direct reservations, through STRIPE, according to this platform's procedure. The total value of the reservation will be charged if the request is made after 7 days before the scheduled arrival date, as well as in cases of no-show. In the case of early departure or unused nights, the guest will not be entitled to any refund. If, in cases of force majeure, the reservation is canceled by FONTE SANTA's responsibility, provided that the cause of the cancellation does not come from the guest, a full refund of the stay will be made. In the unlikely event of a serious breakdown, likely to compromise the level of service and quality of the stay at FONTE SANTA, and if it is not possible to carry out the repair in a timely manner or replace the Guest's room, the Guest may only receive the price of the remaining stay, and cannot demand any other compensation. With the refund, FONTE SANTA will have no further responsibilities towards the guest resulting from the said cancellation.

Guest Behavior

Guests must maintain appropriate behavior at all times during their stay, in accordance with these regulations and the instructions of FONTE SANTA staff concerning respect for the property and other guests.

– Out of respect for the rest of other guests, noisy behavior is not accepted between 10:00 PM and 8:00 AM.

FONTE SANTA will have the right to immediately terminate the accommodation contract for good cause if the guest exhibits any behavior that affects the good coexistence, tranquility, or hygiene of the unit. In this event, the guest will have to pay for the extra services used up to that point and leave the accommodation and the property. – In such cases, FONTE SANTA will have no obligation to refund the guest for any unused accommodation, services, or any other loss or expense incurred.

The guest is not allowed to cook any food, either in the room or in any other part of the FONTE SANTA premises.

– It is expressly forbidden to use any of the objects or utensils provided in the accommodations outside FONTE SANTA. In case of damage or theft of any object or utensil, FONTE SANTA reserves the right to charge the respective amount on the credit card provided for the reservation guarantee.

Security Rules

Although Vila Nova de Gaia and Porto are cities with low crime rates, urban environments can be conducive to less safe situations. Therefore, we recommend some caution to our guests, especially during nighttime walks, avoiding displaying valuables.
For those traveling by car, it is essential not to leave valuable items visible inside the vehicle. Naturally, we are not responsible for any damage to guests' vehicles parked in areas adjacent to FONTE SANTA.

Guests must also take all necessary precautions to prevent possible thefts inside the unit. For your own safety, always close your accommodation door, as well as the house door and the gate at the property's boundary. FONTE SANTA assumes no responsibility in case of theft, loss, or deterioration of valuable objects such as watches, smartphones, jewelry, or other items of considerable value, even if such events take place in the accommodation. To prevent fires and other accidents that could endanger the health of the guests, others, and neighbors, guests must consider basic safety rules.

Responsibility

Guests can use the wireless broadband service "Wi-Fi" free of charge, as long as they use their electronic equipment; however, FONTE SANTA is not responsible for any loss of service or data on the equipment.
They are also solely responsible for all damages caused to the accommodations or common areas of the building by themselves, their guests, or any other people who enter the building due to the guest's negligent behavior.

Additional Information

FONTE SANTA is a manor house dating from the 18th century, therefore it is not prepared to receive guests with limited mobility. FONTE SANTA has a non-smoking policy, so it is expressly forbidden to smoke in any indoor area, including the accommodations reserved by the guests. Smoking is only allowed in the common outdoor areas (courtyard, terrace, and garden), as long as it does not disturb any other guest of this unit. Guests who violate the smoking policy may be subject to additional cleaning and deodorization fees and/or the costs of replacing the automatic fire detection system. Guests can receive visitors between 9:00 AM and 10:00 PM, but must inform the FONTE SANTA reception. The expenses incurred by the guests' visitors will be allocated to the guest's account, and if not paid by the visitor, the payment will be the full responsibility of the visited guests. After 10:00 PM, only registered guests are allowed to enter the accommodation. The use of the accommodations for any illegal purpose or possession of any illicit goods or weapons by the guest is not permitted. Under no circumstances can the accommodation be sublet. We strive to ensure that all information in our promotional material is correct at the time of publication, printed or not. We reserve the right to alter, replace or withdraw any service or "amenity" at any time, without prior notice and only if necessary.

Pets

No live animals of any kind, even pets, are allowed. The introduction of animals by the guest into the accommodation will allow FONTE SANTA to immediately terminate the accommodation contract without refunding the amounts paid.

Complaints

A complaints book is available; however, we will do everything in our power to make its use unnecessary and hope that over time it becomes a superfluous object! In case of unforeseen circumstances (e.g., natural disasters, pandemics), the cancellation terms may be adjusted at the hotel management's discretion. Guests will be promptly informed of any changes to the cancellation terms due to force majeure events.

The staff at FONTE SANTA Manor House wishes you a great stay!