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These Terms & Conditions are the basis on which reservations are accepted at FONTE SANTA Manor House, hereinafter referred to only as FONTE SANTA, local accommodation in the "guest-house" mode.

This brand of local accommodation is owned by the company ARPRO+GP – Gestão de Projetos Lda, taxpayer number 514290528, headquartered at Rua do Choupelo, 868, 4400-088 Vila Nova de Gaia, Portugal. Thus, the documentation of service transactions (namely invoices) are issued by this company. 

All personal data of the Guests will be received and processed securely in compliance with REGULATION (EU) 2016/679 OF THE EUROPEAN PARLIAMENT of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and the free movement of such data and are intended solely and exclusively for the normal functioning of the service contracted by the Guest.As suas informações pessoais serão adicionadas à nossa base de dados, mas não serão partilhadas com terceiros.

Your personal information will be added to our database, but will not be shared with third parties.

To comply with the legal provisions of registration of foreigners (registrations are mandatorily communicated to SEF, Foreigners and Borders Service) and for security reasons, we will record at the time of Entry (hereinafter "check-in") the data of all occupants of the accommodations, including accompanied minors, for which all Guests must present a valid identification document with photo (identity card or passport).


By making a reservation at FONTE SANTA, through the Online Travel Agencies (OTAs hereafter), or directly on our website or even in person, the guest gives his agreement to these Terms and Conditions.

The prices indicated already include VAT at the legal rate in force, unless otherwise stated.

Complying with the regulation 703/2018 of the Municipality of Vila Nova de Gaia, the Municipal Tourist Tax, in the amount of € 2.00 per night, will be charged to all guests over 16 years old, with the aim of continuing to ensure Vila Nova de Gaia as a sustainable reference destination.

All reservations made with FONTE SANTA, must be guaranteed with a credit card accepted by us, indicating the name of the holder, the card number, its expiration date and the security number, by completing and signing the Reservation Form at the time of check-in.

In case of “no-show”, in case of damage caused or theft, or in which there is some amount to be settled related to complementary services and obligations (transfers, minibar, tourist tax, etc.), the respective amounts will be charged to the credit card indicated in the reservation, according to the itemized invoice, to be sent to the guest, by email. These credit card details will be retained until 7 days after "check-out".




Additional occupancy

All rooms and suites have double beds, for two people. To book the accommodation it is necessary that one of the people is of legal age and will be the responsible and supervisor of the minors at all times of their stay.

Only the persons indicated in the accommodation reservation will be entitled to use the room booked.

All requests for additional occupancy must be made at the time of booking, according to the maximum occupancy of the selected accommodation.

Changes of accommodation for additional occupancy are subject to availability of the accommodation and payment of the excess in the rate. 

For children under 2 years old, a cot will be provided, with a cost of €18 per day on the price of the reservation*

Additional occupancy with children between 2 and 16 years old on a sofa bed will have an additional charge of 40% over the base rate (2 people). **

* It is only possible to place a cot in the Superior Tower Room and the Counselor Suite

** Accommodation equipped with sofa bed for 1 additional child: Counselor Suite

Under no circumstances may the maximum limit of occupants provided for in each accommodation be exceeded.


Arrivals & Departures (Check-in/Check-out)

FONTE SANTA does not have a reception in permanent operation, it is therefore necessary to communicate the estimated time of arrival, to allow the organization of the service. The face-to-face check-in takes place between 15h00 and 20h30.

Any reservation with the desired "check-in" after 20h30 is subject to the sending of the Late Entry Instructions and the respective access code, so that the Guest can access the property and its accommodation without the presence of the receptionist.

The accommodations must be vacated until 12:00 p.m. on the day of check-out. If the accommodation is not vacated by 13:00 hours, compromising the preparation of the room for the next guest, the total price of one night, if the accommodation is not booked, or the price of the reaccommodation of the next Guest will be charged.

The magnetic card for access to the accommodation at FONTE SANTA must be delivered to the reception at the time of check-out. In case of loss the Guest will be charged € 5.00 per card.



Reservations on our website are non-refundable, may be with flexible date of stay.

The safe use of your credit card, in the case of direct reservations, is made through the STRIPE platform, which will immediately charge the amount of your reservation.

If you choose to pay by bank transfer, the confirmation of the same will have to be made within a maximum of 3 days. FONTE SANTA reserves the right to cancel reservations without confirmation of payment.

In exceptional cases, the payment of the reservation can be made in person through the bank terminal available in the unit or in cash. FONTE SANTA will only proceed to the "check-in" of the guests after the confirmation of the payment made. In the case of extra services requested by Guests during their stay, these must be paid for by the time of “check-out”.


Bank Cards

Payments by VISA and Mastercard debit or credit cards are only accepted in the presence of the cardholder. If the cardholder is not present, then a proof of authorization must be granted at the time of payment.

We do not accept other currencies or bank checks as a form of payment.



Direct bookings on our website are all "Non-Refundable" and are not subject to cancellation. They can be done with or without a flexible date. The change of dates of the "Flexible" reservations is subject to availability and must be requested, up to 7 days before, to our email The total amount of the reservation will be charged if changes are requested after 7 days before the expected date of arrival, as well as in cases of “no-show”.

In case of premature departure, the guest will not be entitled to any refund. If in cases of force majeure the reservation is canceled due to the responsibility of FONTE SANTA, provided that the cause of the cancellation does not come from the guest, a full refund of the stay will be made.

In the unlikely event of serious damage, likely to jeopardize the service and quality of the stay at FONTE SANTA, and if it is not possible to repair in good time or replace the Guest's room, the Guest may request a refund of the amount of the remaining stay, and may not demand any other compensation.

With the refund FONTE SANTA will have no more responsibilities to the guest, arising from said cancellation.


Guest Behavior

Guests must behave appropriately at all times of their stay, in accordance with this regulation and in accordance with the instructions of FONTE SANTA employees regarding respect for the property and other guests.

– As a matter of respect for the rest of other Guests, noisy behavior between 22:00 and 8:00 is not accepted.

- FONTE SANTA shall have the right to immediately terminate the accommodation contract for just cause if the Guest has any behavior that affects the good coexistence, quiet or hygiene of the unit. On that occasion the guest will have to liquidate the extra services used so far and leave the accommodation and the property.

– When this is the case, FONTE SANTA will not have any obligation to reimburse the guest for the unused accommodation, services or any other loss or expense incurred thereby. 

- The Guest is not allowed to cook any food, either in the room or in any other part of the premises of FONTE SANTA.
– It is expressly forbidden to use any of the objects or utensils made available in the accommodations, outside the SANTA FOUNTAIN. In the event of damage or theft of any object or utensil, FONTE SANTA reserves the right to charge the respective amount on the guest's credit card, provided to guarantee the reservation.


Security Rules

Although Vila Nova de Gaia and Porto are cities with low crime rates, urban environments can be conducive to less safe situations. We therefore recommend some precaution to our Guests, especially when pedestrian trips during the night, not displaying valuables.
For those who travel by car it is essential not to leave in sight valuables inside the vehicle. We are not responsible for any damage to guests' vehicles parked in locations adjacent to FONTE SANTA.

Guests must also take all necessary precautions to prevent any theft within the unit. For your own safety, always close the door of your accommodation, as well as the street door and the gate on the edge of the property.

FONTE SANTA does not assume any responsibility in case of theft, loss or deterioration of valuables such as watches, smartphones, jewelry or other objects of considerable value, even if such events take place in the accommodation.

In order to prevent fires and other accidents that could endanger the health of themselves, other guests and their neighbours, guests should take into account the basic safety rules. 



Guests may use the wireless broadband service free of charge, provided that they use their electronic equipment, however FONTE SANTA is not responsible for any loss of service or data on the equipment.

They are also solely responsible for all damage caused to the accommodation or common areas of the building by themselves or their guests or any other persons entering the building due to negligent behaviour of the Guest.


Additional Information

FONTE SANTA is a manor house with origin in the XVIII century, so it is not prepared to receive guests with reduced mobility. FONTE SANTA has a non-smoking policy, so it is expressly forbidden to smoke in any indoor area, including in the accommodations reserved by the Guests. Smoking will only be allowed in the common outdoor areas (patio, terrace and garden), as long as it does not disturb any other Guest of this unit.

Guests may receive guests between 9:00 a.m. and 10:00 p.m., mandatorily informing the reception of FONTE SANTA. The expenses incurred by the guests will be allocated to the current account of the Guest visited and their payment, if not made by the Visitor, will be the full responsibility of the Guests visited.

After 10 pm, only Guests registered as users of the accommodation are allowed to enter.

The use of the accommodation for any purpose that is illegal or the Guest is in possession of any illicit goods or weapons is not permitted.

Under no circumstances can the accommodation be sub-rented.

We strive to ensure that all information in our advertising material is correct at the time of publication, printed or otherwise, we reserve the right to change, replace or withdraw any service or "convenience" at any time without notice and only if necessary.


No live animals of any kind, even pets, are allowed.

The introduction by the Guest of animals in the accommodation will allow FONTE SANTA to immediately terminate the accommodation contract without the refund of the amounts paid in the meantime.


A complaints book is available, but we will do everything in our power to make its use unnecessary and that over time it becomes a superfluous object!


The staff at FONTE SANTA Manor House wishes you a great stay!

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